Straightforward answers about how we work, what things cost, and what you actually get.
Probably not. Most of the businesses we work with are small — 1 to 20 people. That's actually the sweet spot. Larger companies have IT teams and procurement processes. Smaller ones have a handful of repetitive tasks that are eating real time, and a single automation can make a meaningful difference. If you're spending more than a few hours a week on something that follows a pattern, it's worth a conversation.
Simple automations — a single process, one or two integrations — usually take one to two weeks. More complex builds with several connected systems take three to five weeks. We'll give you a realistic timeline before we start, not an optimistic one.
No. You need to be able to explain what you currently do manually — that's it. We handle everything else. Most of our clients aren't technical, and that's fine. If anything, people without a technical background are often better at explaining their actual workflows, because they haven't already half-automated things in their head.
Workflow automation replaces manual steps with a system — moving data, sending emails, triggering actions. It doesn't require AI. AI integration adds a layer of intelligence — summarising documents, drafting responses, extracting meaning from unstructured data. The two often overlap. We'll tell you which one actually fits your problem.
Yes. You get the code, the documentation, and full ownership. You're not paying us a monthly fee to keep it running — it runs on your infrastructure. We offer ongoing support and retainers if you want them, but there's no lock-in.
Fixed price for most projects. We scope the work, agree a number, and that's what you pay. No hourly billing surprises halfway through. For ongoing work after the initial build, we offer monthly retainers — a set amount covering improvements, monitoring, and new automations as the business grows.
We provide documentation so you understand what the system does and how to restart it if needed. For anything beyond that — bugs, changes, extensions — we're available. If you're on a retainer, that's covered. If not, we'll fix issues at an agreed rate. We don't build things and disappear.
Honestly, a lot of tech projects fail because the scope was vague, the timeline was optimistic, and nobody said no when requirements kept expanding. We're a small operation — there's no incentive to oversell. We'll tell you upfront if what you're describing isn't worth building, if it'll take longer than you expect, or if a cheaper solution exists. The strategy session exists specifically to have that conversation before any money changes hands.
Book a strategy session or just drop us a message — we'll give you a straight answer.